Consumer Products

We work with consumer products companies to improve processes, systems, and talent structures and set them up to scale successfully over the long-term.Our unique approach puts the customer experience at the center of all decisions so every aspect of your company supports your goals with your customers.

Our Founder, Steve Ronan, shares his cX perspective in this Storify.

 
 

IT Strategy and Transformation

  • Evaluate current systems, infrastructure, and related business processes
  • Identify key areas to stabilize, improve, and transform
  • Assess areas for improvement in key process areas and develop business cases to evaluate investing in technology for these areas
  • Develop a roadmap to address core and transformational needs of your technology landscape over the long-term, in line with your financial goals and growth projections
 
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Process Improvement

  • Evaluate all aspects of operations including business processes, retail operations, sales and marketing, backoffice operations, systems, and HR practices and make recommendations for improving each area
  • Compare current practices against industry leading practices from both similar and other industries to choose the right solutions for your business
  • Recommend a unified process, systems, and talent improvement approaches to add value to the business
  • Manage the program to implement the changes
 
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Organizational Development

  • Recommend changes to organizational structure, titles, role descriptions, and reporting lines
  • Build structured, predictable compensation models
  • Develop rigorous HR processes for hiring, HR administration, and separation
  • Build and execute communications strategies for your staff and customers
  • Develop and implement training programs